FAQs
CLG Store - Frequently Asked Questions (FAQs)
Products & Materials
Q: What materials are used in your camping tables?
A: Our products are crafted from high-quality aluminum (lightweight and rust-resistant) and MDF (Medium-Density Fibreboard) for durability. All materials are selected for optimal outdoor performance.
Q: Are your products waterproof?
A: While our aluminum frames are weather-resistant, the MDF surfaces are water-resistant but not fully waterproof. We recommend using protective covers in heavy rain.
Ordering & Payment
Q: How can I place an order?
A: Orders can be placed through our website. For bulk or special orders, please contact us at support@5zd00.com or +44 777 126 6150.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay.
Shipping & Delivery
Q: What are your UK shipping options?
A: UK standard delivery is £5.99 (3-7 working days). Free delivery for orders over £300.
Q: Do you ship internationally?
A: Yes! International shipping is £23.99 (7-21 working days). Delivery times vary by destination.
Q: Can I track my order?
A: Yes, you'll receive a tracking number via email once your order ships.
Returns & Refunds
Q: What is your return policy?
A: We offer 15-day free returns for unused products in original packaging. Please contact us first at support@5zd00.com to initiate a return.
Q: How long do refunds take?
A: Refunds are processed within 5 business days after we receive your return. Bank processing times may vary.
Product Care
Q: How should I maintain my camping table?
A: Wipe clean with a damp cloth. For aluminum parts, occasional application of protective spray can help maintain finish. Store indoors when not in use for extended periods.
Q: Can the tables support heavy items?
A: Our tables have varying weight capacities - please check individual product specifications. All are designed for typical camping and outdoor dining use.
Contact & Support
Q: What are your customer service hours?
A: We're available Monday-Friday, 9am-5pm GMT via phone (+44 777 126 6150) and email (support@5zd00.com).
Q: Where is your store located?
A: Our address is:
26 Robert Mccarthy Place,
Springfield, Chelmsford,
England, CM1 6DR
(Currently online-only, no physical store)
Sustainability
Q: Are your products eco-friendly?
A: We prioritize sustainable materials and practices. Our aluminum is recyclable and MDF comes from responsibly managed forests.
Still have questions?
Contact our friendly team:
📧 support@5zd00.com
📞 +44 777 126 6150
Happy Camping from the CLG Store Team! 🏕️✨